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End User License and Subscription Agreement

Effective as of the effective date in the Order.  This End User License and Subscription Agreement supersedes and replaces all prior versions. 

This End User License and Subscription Agreement (the “Agreement”) establishes the terms to which Client (“Licensee”) and Provider (“Licensor”) as each party is identified on the applicable quotation, statement of work, proposal or order, (the “Order”), agree, and by which Licensee will be legally bound, when using Licensor’s on-premise or hosted software (the “Software”). As used in this Agreement, “using” includes without limitation visiting, browsing, clicking on links within, and accessing information, content, functionality, and/or services offered via the Software (the “Services”, whether as a guest or a registered user. As set forth in detail below, this Agreement applies to all users of the Software. If Licensee does not agree to the terms of this Agreement and/or does not intend to be so bound, Licensee should discontinue use of the Software (or, if the option is made available, do not click to agree or proceed).  

THE PARTIES AGREE AS FOLLOWS: 

Licensor will provide to the Licensee and the Licensee will use the Software in accordance with the terms and conditions described in this Agreement. 

DEFINITIONS: 

  • “End User” means any individual or organization that accesses or uses (including without limitation visiting, browsing, clicking on links within, and accessing information, content, functionality, and/or Services offered via the Software) the Software, whether directly or indirectly, including through a free trial, demo, or any other non-paid or paid access. This includes, without limitation, (i) individuals authorized by a subscribing organization to use the Software on its behalf; (ii) individuals accessing the Software independently for personal, professional, or evaluative purposes; and (iii) any person or entity granted temporary or limited access to the Software as part of a trial, promotional, or demonstration offering. All End Users are subject to the terms of this Agreement, regardless of the nature, duration, or cost of their access. 
  • “End User Data” means the data inputted by or on behalf of Licensee, for the purpose of using or facilitating Licensee’s use of the Software or the Services, and any data generated by, or derived from Licensee’s use of the Software and the Services, whether hosted or stored within the Software or elsewhere. 
  • “Malicious Software” means any thing or device (including any software, code, file or program) which may prevent, impair or otherwise adversely affect the operation of any computer software, hardware or network, any telecommunications service, equipment or network or any other service or device; prevent, impair or otherwise adversely affect access to or the operation of any program or data, including the reliability of any program or data (whether by re-arranging, altering or erasing the program or data in whole or part or otherwise); or adversely affect the user experience, including worms, trojan horses, viruses and other similar things or devices. 

ORDER OF PRECEDENCE 

If there is any ambiguity, inconsistency or conflict between the terms and conditions contained in any of the documents forming part of the Agreement, for provisions pertaining to the general terms and conditions of the business relationship between the Licensee and the Licensor, the use of the Software by the Licensee, or the provisions of Services by the Licensor to the Licensee, the Order will take precedence, followed by the End User License and Subscription Agreement, and finally the Master Software and Services Agreement, and finally, the Data Processing Agreement. 

If there is any ambiguity, inconsistency or conflict between the terms and conditions contained in any of the documents forming part of the Agreement and the Data Processing Agreement, or between this Agreement and the Data Protection Agreement, for provisions pertaining and relating to the processing of Personal Data (as defined within the Data Processing Addendum), the Data Processing Agreement will take precedence.   

This Agreement may not be modified, amended, or waived, in whole or in part, except by a written agreement signed by each of the parties hereto. 

SERVICES AND SOFTWARE 

Perpetual Software License 

Software provided to the Licensee pursuant to the Agreement will be provided either (i) in the form of Software as a Service (“SaaS”) or (ii) in object code form for installation and use at an installation site (“On-premises Software”). To the extent technically feasible and commercially available, any request from the Licensee to change from one mode to another will be subject to additional charges and a Change Request.  

Licensor grants Licensee as part of the Services, a limited, non-exclusive, non-transferable, license, without the right to sublicense, to use the Software for the Term specified in the Order. Licensee understands that this Limited License is based on the amount of fees paid by Licensee and may be based on number of employees, number of End Users, features available, or any other licensing metric identified by Licensor in an Order.  This Limited License shall be revoked immediately without notice upon expiration of the Term, termination of the Order, or termination of this Agreement for any reason.  

SaaS 

When Software is provided as SaaS, references in the Agreement to a Limited License for such Software are to be interpreted as follows: 

  • such Limited License does not confer on the Licensee any right to acquire the Software in object code form for installation on any Licensee facilities; 
  • such Limited License includes the configuration, provision and maintenance of the hosting facilities used by Licensor to operate the Software as SaaS; 
  • Licensor shall provide the hosting facilities with such capacity, performance, resilience and internet connectivity as Licensor, acting reasonably, determines as appropriate for the demands placed on the hosting facilities by the Software and the volume of End Users to provide End Users with a reasonable user experience commensurate with predictable usage patterns;  
  • Licensor shall lawfully procure, operate and maintain at its own cost the operating system software and any other software required on the hosting environment to operate the Software as SaaS; and 
  • Licensor’s obligation to provide the SaaS ends at the boundary at which the Licensor hosting platform connects to the internet and is capable of being accessed by the End Users. 

Maintenance 

  • Licensee acknowledges that the implementation of updates, upgrades or new versions of any Software is and remains in the sole discretion of Licensor. Licensor reserves the right to restrict, in whole or in part (including with respect to an individual End User or group of End Users), access to the Software for a reasonable period of time for maintenance or installation purposes. Licensor shall use reasonable efforts to timely inform the Licensee thereof, to limit any adverse impact on the Services as much as possible and to carry out such Software outside the business hours of the relevant Territory (if practicable). 
  • In the event of defects in the Software, the Licensee shall immediately notify Licensor of any such Defects, providing a detailed description thereof. After such notice, Licensor will use commercially reasonable efforts to repair any reported Defects in accordance with the provisions of the relevant Order. The Licensee shall cooperate with Licensor to enable the efficient handling and repair of Defects.  
  • Licensor shall take commercially reasonable efforts to prevent the introduction into the Software of any Malicious Code or computer software code, routines or devices that are disabling, damaging, impairing, erasing, deactivating or electronically repossessing the Software, other Services or other systems or data. Licensor does not warrant that Software or Services delivered using computer software will be entirely error free or will run uninterrupted. 

PROFESSIONAL SERVICES 

Licensor shall provide to the Licensee the Professional Services described in one or more Orders, as they may evolve during the Term, and as they may be supplemented, enhanced, modified or replaced. If the Licensee avails itself of services provided by Licensor which are not specifically identified in the Order, such services will be provided subject to the terms and conditions of this End User License and Subscription Agreement, and at Licensor’s then current price for such additional services. 

OBLIGATIONS OF THE LICENSEE 

The Licensee undertakes: 

  • to perform the Agreement in accordance with applicable laws;   
  • to provide necessary and reasonable support in relation to the Services, including all necessary co-operation and all necessary access to such information as may be required by the Licensor, to the extent required to provide the Software and associated services, including but not limited to End User Data, security access information, and configuration services; 
  • to grant Licensor any authorizations or sign any necessary and reasonable documents required to perform the Services; 
  • to provide Licensor with all necessary facilities for the fulfilment of its obligations under the Agreement (such as, without limitation, access to the Licensee’s premises, office and computer facilities,) and to enable Licensor to access and use all information, data and networks (including End User Data), all the aforementioned limited to such facilities and such access/use reasonably necessary for the performance of the Services; 
  • to notify Licensor of all the difficulties that may be encountered during the performance of the Services and which could have an impact on the contractual obligations of either Party, in order to allow the Parties to discuss reasonable resolution (without limitation to any of the other rights which the Licensor may have under this Agreement or any documents which may form part of this Agreement); 
  • to maintain and/or obtain the contractual, regulatory and/or administrative permits and similar approvals necessary for the receipt and use of the Services (this for the avoidance of doubt, does not concern the permits and approvals of which an Order stipulates that Licensor needs to obtain for the Licensee); and 
  • to submit in a timely manner the decisions and approvals required for Licensor to deliver the Services. 

Unless expressly provided otherwise in the Agreement, the Licensee is responsible for the maintenance and daily back-up of the Licensee data.  Licensor shall not be responsible for storing copies of such Licensee data when Licensor in its sole discretion no longer requires such information in order to provide Services to Licensee, and without limitation, Licensee shall be solely responsible for retaining its own business records according to the schedules established by governmental authorities for Licensee. 

TERM AND TERMINATION 

Term  

This Software License and Subscription Agreement becomes effective as of the effective date in the Order (the “Effective Date”).   

Termination 

Notice of Termination. If either Party serves a Notice of termination to the other Party as outlined under the Master Services and Software Agreement, this End User License and Subscription Agreement and the Order will terminate automatically at the end of such notice period.  

Termination for Insolvency. If a Party is declared bankrupt or insolvent, the Agreement and the relevant Order shall terminate with immediate effect with regard to such Party. If, under applicable laws, either Party (i) can no longer comply with its obligations to pay, (ii) is the subject of any proceedings relating to its liquidation, winding-up, or insolvency, (iii) is subject to the appointment of a receiver, administrator or similar officer, (iv) makes an assignment for the benefit of all or substantially all of its creditors or (v) enters into an agreement for the composition, extension or readjustment of all or substantially all of its obligations, then the other Party, within the conditions of the applicable laws, may terminate the Agreement and the Order with regard to such Party with immediate effect by giving notice in writing to that effect. 

Termination for Breach. If a Party commits a material breach (i) which is irremediable or (ii) which is capable of being cured and, following notice in writing of default from the Party requiring the other Party to cure the breach, such other Party does not take reasonable steps to cure the breach within thirty (30) days after receipt of the Notice and/or, in any event, the breach is not cured within sixty (60) days after receipt of such notice, then the other Party may terminate upon notice of termination in writing (a) the End User and  License and Subscription Agreement in the event of a material breach of this End User License and Subscription Agreement or (b) the Order in the event of a material breach of such Order. Such termination will have immediate effect upon notice of termination in writing to the other Party, without prejudice to the terminating Party’s other rights or remedies under the Agreement. 

Termination Fee. If, other than by reason of Licensor’s material breach, this Agreement (or any Order) is terminated without observance of the applicable notice period, Licensor may in addition to any fees then due, and without prejudice to any other rights and remedies, invoice the Licensee an early termination fee (the “Termination Fee”). Any outstanding balance of the price for the implementation services shall be added to such Termination Fee, in total and without any applicable discount. The Termination Fee will be invoiced anytime upon the notice of termination of this Agreement or the Order, and is payable on the last Effective Day. 

Consequences of Termination. 

  • The terms and conditions of this End User License and Subscription Agreement will remain in full force and effect, even after the termination of the End User License and Subscription Agreement, for any order which is entered into by the Parties prior to the termination date of this End User License and Subscription Agreement, until termination of such Order. 
  • Any termination of the Agreement or any part thereof will not affect the provision of termination assistance (if any). 
  • All provisions of the Agreement, which by their nature should apply beyond its term, will remain in force after any termination or expiration of the Agreement or any part thereof. 

ONLINE ACCESS 

Access, Privacy, Transmissions, and Security Breaches. Certain Licensor Services may be accessed by Licensee and its authorized employees through the internet at a website provided by Licensor, including those hosted by Licensor on behalf of Licensee (a “Site”). In addition, Licensee acknowledges that security of transmissions over the internet cannot be guaranteed. Licensor is not responsible for (i) Licensee’s access to the internet; (ii) interception or interruptions of communications through the internet; (iii) changes or losses of data through the internet; or (iv) any third-party software that may be accessed by Licensor Services. In order to protect Licensee’s data, if a breach of security is suspected, Licensor may suspend Licensee’s or Licensee’s employee’s or plan participants’, or any other End User’s use of Licensor Services via the internet immediately, without prior notice, pending an investigation. 

Employee Access. Licensee may provide access to Licensor Software to those employees it deems necessary to perform Licensee’s administration. Licensee may provide access to the Licensor Software to any of its employees. Licensor may discontinue or suspend access to Licensor Service by any Licensee employee if Licensor reasonably believes that such employee has violated the terms of this Agreement or is otherwise using Licensor Services in an inappropriate manner. 

Password Protection. Licensee agrees to maintain the privacy of usernames and passwords associated with any Licensor Service. Licensee is fully responsible for all activities that occur under Licensee’s password or internet account. Licensee agrees to (a) immediately notify Licensor of any unauthorized use of Licensee’s password or internet account or any other breach of security, and (b) ensure that Licensee exits from Licensee’s internet account at the end of each session. Licensor shall not be liable for any damages incurred by Licensee or any third party arising from Licensee’s failure to comply with this section. 

No Transfer, Modification, etc. Licensee will not assign, loan, sublicense, alter, modify, adapt (or cause to be altered, modified or adapted), reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, all or any portion of Licensor Software or any access or use thereof. Licensee will not write or modify interfaces or reports to any Licensor Service except as expressly authorized by Licensor. LICENSEE WILL NOT RECOMPILE, DISASSEMBLE, REVERSE ENGINEER, OR MAKE OR DISTRIBUTE ANY OTHER FORM OF, OR ANY DERIVATIVE WORK FROM, LICENSOR SOFTWARE. 

Demarcation Point.  Licensee is solely responsible for its data up to the outermost point of Licensor’s firewall with the public internet (the “Demarcation Point”). Once data has been identified, classified, its final location determined, and moved past the Demarcation Point, Licensor shall then become responsible for Licensee’s data to the extent set out within this Agreement and any documents which form part of this Agreement. 

Links to Third-Party Sites and Third-Party Services.  

  • The site(s) may contain links to other internet sites. Links to and from a site to other third-party internet sites do not constitute an endorsement by Licensor or any of its subsidiaries or affiliates of such third-party internet sites or the acceptance of responsibility for the content on such internet sites.  
  • “Third-Party Services” are technologies that are not exclusively operated or controlled by Licensor or that involve significant participation from an entity outside of Licensor’s control. Licensor uses Third-Party Services to assist it in providing the Services under the Agreement. These Third-Party Services may be separate websites or may be applications embedded within Licensor’s products or services, or that are bundled as part of the Services. Some Third-Party Services provide their services to Licensor under contract, while others, such as social media sites, do not. When interacting with Licensor through a Third-Party Service, the Third-Party Service’s end user agreements and privacy policies apply to Licensee’s use of those Services. UNDER NO CIRCUMSTANCES, WILL LICENSOR BE RESPONSIBLE OR LIABLE FOR ANY CLAIMS CAUSED BY ANY THIRD-PARTY SERVICES. IF A HARM OCCURS TO LICENSEE AS A RESULT OF THIRD-PARTY SERVICE, LICENSEE ACKNOWLEDGES AND AGREES THAT IT WILL SEEK ANY REMEDIES FROM THE THIRD-PARTY SERVICE LICENSOR.  LICENSEE REPRESENTS AND WARRANTS THAT IT HAS REVIEWED AND UNDERSTANDS THE THIRD-PARTY SERVICE PROVIDER’S END USER LICENSE AGREEMENTS AND PRIVACY POLICIES, AND THAT ALL OF LICENSEE’S RIGHTS WILL BE GOVERNED BY AND LIMITED BY THOSE AGREEMENTS. Nothing in this section shall limit or exclude Licensor’s liability for harm that cannot be excluded or limited under applicable law. 

AUDIT 

Software License Compliance Verification. Licensee agrees that Licensor has the right to require an audit (electronic or otherwise) of access to and usage of Software. As part of any such audit, Licensor or its authorized representative will have the right, on fifteen (15) days’ prior notice to Licensee, to inspect Licensee’s records, systems and facilities, including machine IDs, serial numbers and related information, to verify that the use of any and all Software is in conformance with this Agreement. Licensee will provide full cooperation to enable any such audit. If Licensor determines that Licensee’s use is not in conformity with the Agreement, Licensee will obtain immediately and pay for valid license(s) to bring Licensee’s use into compliance with this Agreement and other applicable terms and pay the reasonable costs of the audit. In addition to such payment rights, Licensor reserves the right to seek any other remedies available at law or in equity, whether under this Agreement or otherwise. 

Legal and Compliance Audit. Licensee shall make available to Licensor an audit for such records as are necessary to review compliance with all applicable laws and regulations relating to the Software being provided to Licensee, which records may include, among other things, consumer and vendor consents, but shall not include Licensee’s financial records. If Licensor determines that Licensee has failed to comply with any provision of the Agreement, Licensor may, at its sole discretion and upon notice to Licensee, immediately terminate the Services. If the Services are terminated pursuant to this Section, Licensee will pay all fees and charges invoiced by Licensor to Licensee relating to the Services, and shall pay to Licensor promptly all amounts due for the Services provided up to the date of termination. Upon termination of the Agreement, all rights granted to Licensee hereunder will become null and void, all materials provided by either party to the other hereunder will be returned promptly, and Licensor shall have no further duties or responsibilities to Licensee with respect to the Services.